Technique

Launching the Care Connect platform to improve communication services in the UAE through Du

Du, a subsidiary of the Emirates Integrated Telecommunications Company, unveiled its new platform, “Care Connect,” today.

The platform offers comprehensive and effective solutions for ensuring the quality and efficiency of network services.

It targets both existing and new clients of Du from various enterprises who rely on the managed communication services provided by the company.

This initiative aims to bring about tangible positive transformations by enhancing the transparency of network services and facilitating seamless communication across different departments.

Du designed its new platform with advanced features and specialized tools for collecting complex data from the network, categorizing it, and transforming it into actionable insights.

The platform integrates various elements and functions to guarantee the quality of network services, consolidating them into a unified interface.

This integration seeks to provide a comprehensive solution to the challenges faced by enterprises regarding the uncoordinated management of third-party platforms and services.

The integrated solution aims to enhance the operational efficiency of IT managers, system engineers, service directors, and IT operations teams, thereby contributing to the improvement of customer experience standards.

Karim Benkirane, Chief Commercial Officer at Du, stated, “Our new platform, ‘Care Connect,’ represents a qualitative shift in our approach to enterprise network management.

By transforming complex data into actionable insights, we empower our enterprise clients to focus on their core business objectives while ensuring the quality of network services.

The launch of this platform highlights our ongoing commitment to drive the digital transformation wheel and deliver more innovations tailored to our clients’ needs.”

Service providers often face challenges related to the lack of coherence or integration of management tools associated with third-party platforms. Du’s “Care Connect” platform aims to integrate these tools into a unified administrative model by collecting network data through various services, classifying it, and then transforming it into useful insights to improve service quality.

The platform’s features and functions help reduce the complexities of service management, eliminating the need for continuous switching between applications for data collection. This leads to an increased level of interconnectivity and integration in service management.

Additionally, the platform works to enhance customer interaction by presenting a shared view of network performance indicators.

This allows customers and IT managers to monitor their services in real-time, provide feedback to service providers, and create a collaborative environment ensuring continuous improvement in operations.

The launch of the “Care Connect” platform marks a significant step for Du in solidifying its leadership in the digital landscape of the United Arab Emirates.

It reaffirms the company’s commitment to supporting the digital transformation journey for businesses across various sectors.

The new solution stands out for its user-friendly interface and innovative features designed to address the multifaceted needs of modern network management.

By providing a platform that simplifies complex data, enhances operational efficiency, and promotes communication transparency, Du is setting new standards for service quality in the technology and telecommunications sector, contributing to an elevated customer experience in the UAE.

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