Gulf Business Solutions Ltd. and DXwand Partner to Provide AI-Powered Chatbots in Saudi Arabia to Enhance Customer Service
The two parties are working to meet the growing demands of the Saudi market by providing AI-driven customer service solutions.
- Gulf Business Solutions Ltd. Signs MoU with DXwand to Introduce AI-Powered Smart Chat Agents in the Saudi Market
- The launch of ORXTRA chatbots aims to enhance customer experience by offering instant support and automating interactions, helping businesses manage increasing workloads more efficiently.
- This partnership seeks to improve operational efficiency and reduce costs by automating routine tasks, enabling customer service teams to focus on more complex strategic initiatives.
Gulf Business Solutions Ltd., a provider of technology solutions in Saudi Arabia, has announced the signing of a Memorandum of Understanding (MoU) with DXwand, a company specializing in generative AI applications and AI-powered virtual agents, to introduce advanced smart chat agents to the Saudi market.
On the sidelines of LEAP 2025, Eng. Abdullah Al-Asqah from Gulf Business Solutions Ltd. officially signed the MoU with DXwand at Hall 5, Booth C70. This partnership will leverage DXwand’s advanced platform to enhance its capabilities in meeting the increasing demand for customer service in the Kingdom.
DXwand’s ORXTRA chatbot solution introduces highly sophisticated AI-powered virtual chat agents, enabling the automation of customer interactions, instant support, and personalized customer experiences.
Saudi Arabia’s rapid population growth presents unique challenges for businesses striving to deliver exceptional customer experiences. Customer service teams often struggle to manage increasing workloads, which can lead to errors, delays, and ultimately, dissatisfaction among customers.
To help businesses address this challenge and adapt to the rising demand for customer support, Gulf Business Solutions Ltd. and DXwand are introducing the ORXTRA AI-powered chatbot. This solution focuses on enhancing customer experiences by offering 24/7 support, reducing wait times, and enabling personalized interactions.
Additionally, this service simplifies operations by automating routine tasks, allowing company representatives to focus on more complex strategic initiatives.
Moreover, these solutions work to improve efficiency by reducing operational costs, optimizing resource allocation, and expanding operations while maintaining consistent service quality.
Eng. Abdullah Al-Asqah, from Gulf Business Solutions Ltd., stated:
“Our partnership with DXwand marks an important step forward in enhancing customer service in the Kingdom. We identified a real need for advanced solutions such as ORXTRA, which can help companies efficiently manage increasing customer demands. We are confident that this solution will bring significant value to our clients.”
In collaboration with DXwand, Gulf Business Solutions Ltd. is preparing to launch a new era of customer service excellence across Saudi Arabia.
