Delivery Services

TGA begins implementing the first phase of decisions to regulate the order delivery sector in Saudi Arabia

Transport General Authority “TGA” has announced the commencement of the first phase of implementing regulations for the delivery services sector through three decisions, which take effect starting today.

These decisions include obligating non-Saudi workers employed in delivery applications to join one of the licensed companies in the light transport sector in four regions in Saudi Arabia, as a first phase, with freelance work limited to Saudis.

Additionally, regulations have been issued to regulate the use of motorbikes in delivery services in coordination with the General Directorate of Traffic, along with the adoption of a uniform dress code for drivers.

The Authority indicated that the obligation for non-Saudi drivers to work for licensed companies in light transport will begin in four regions as a first phase: Al-Baha, Jazan, Najran, and the Northern Borders.

In coordination with the General Directorate of Traffic, the Authority has issued regulations to organize the use of motorbikes, including general requirements, registration requirements, technical specifications for the bike, as well as the duties of the driver and the geographical scope of their activity.

These regulations include obtaining a valid operating card, not carrying orders with weights and dimensions that affect road users, and not conducting activities on roads prohibited by the General Directorate of Traffic and the General Authority for Transport.

The Authority emphasized that the issuance of these regulations comes within the framework of efforts to ensure the quality of delivery services, protect consumer rights, and reduce traffic risks associated with the increasing use of motorbikes in delivery services.

Compliance with these regulations contributes to providing a safe and organized environment, enhancing the delivery experience for both consumers and drivers alike. Details of the regulations are available on the Authority’s website

Furthermore, the Authority has approved a uniform attire for non-Saudi drivers through two models: one designated for those directly employed by licensed companies and the other for establishments providing delivery services through applications, following the design approval and official consent from the General Authority for Transport.

The Authority affirmed that Saudi drivers are committed to maintaining public decency, which contributes to unifying the overall appearance and enhancing the professional image of workers in this sector, thereby providing high-quality service, increasing reliability, and safety in the delivery sector.

As for other regions, freelance work will continue for drivers, and the second phase of decisions will be announced before July 1, 2024, with a commitment to monitoring the implementation of these decisions and evaluating their impact on the sector, as part of efforts to enhance service quality and improve professionalism in the delivery sector, enabling citizens to actively participate in this vital sector.

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