{"id":51328,"date":"2025-09-25T20:32:35","date_gmt":"2025-09-25T17:32:35","guid":{"rendered":"https:\/\/entarabi.com\/?p=51328"},"modified":"2025-09-25T20:42:12","modified_gmt":"2025-09-25T17:42:12","slug":"saudi-startup-doo-raises-1-7-million-to-redefine-customer-experience-in-the-gcc","status":"publish","type":"post","link":"https:\/\/entarabi.com\/en\/2025\/09\/saudi-startup-doo-raises-1-7-million-to-redefine-customer-experience-in-the-gcc\/","title":{"rendered":"Saudi Startup DOO Raises $1.7 Million to Redefine Customer Experience in the GCC"},"content":{"rendered":"<ul>\n<li dir=\"ltr\" style=\"text-align: left;\" data-start=\"228\" data-end=\"332\">DOO secures $1.7M in a funding round led by Merak Capital with participation from Plus VC.<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\" data-start=\"228\" data-end=\"332\">powered platform designed around Arabic dialects and local culture to deliver a personalized CX.<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\" data-start=\"442\" data-end=\"548\">\n<p style=\"text-align: left;\" data-start=\"445\" data-end=\"548\">Funding will accelerate product development, enhance CRM integrations, and support GCC expansion.<\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"text-align: left;\" data-start=\"581\" data-end=\"804\">DOO, an AI-powered customer experience platform, announced the closing of a $1.7 million funding round led by Merak Capital, with participation from Plus VC and several strategic investors from the region.<\/p>\n<p dir=\"ltr\" style=\"text-align: left;\" data-start=\"839\" data-end=\"1190\">Founded by a team of tech and entrepreneurship experts, DOO combines natural language processing (NLP) with deep knowledge of Arabic dialects and cultural nuances. This localized approach has fueled rapid adoption among Gulf-based enterprises, as customer expectations shift towards speed, personalization, and seamless digital services.<\/p>\n<p dir=\"ltr\" style=\"text-align: left;\" data-start=\"1220\" data-end=\"1445\">Headquartered in Riyadh, DOO sits at the center of Saudi Arabia\u2019s digital transformation and AI innovation. The company is aligning with Vision 2030 by setting new standards for enterprise-level customer experience.<\/p>\n<p dir=\"ltr\" style=\"text-align: left;\" data-start=\"1488\" data-end=\"1793\">Currently, DOO works with more than 50 companies across telecom, aviation, banking, and e-commerce sectors. Its platform enables businesses to engage with customers through WhatsApp, Instagram, websites, and apps, reducing operational costs while delivering highly personalized interactions.<\/p>\n<blockquote dir=\"ltr\" data-start=\"1795\" data-end=\"1939\">\n<p data-start=\"1797\" data-end=\"1939\">\u201cCustomer experience has become the new battleground, and AI is the strongest weapon to win it.\u201d<br data-start=\"1893\" data-end=\"1896\" \/>\u2014 Ali Mohsen, Co-Founder and CEO of DOO<\/p>\n<\/blockquote>\n<p dir=\"ltr\" style=\"text-align: left;\" data-start=\"1957\" data-end=\"2160\">With the new funding, DOO plans to accelerate product development, strengthen integrations with CRM systems and e-commerce platforms, and expand its footprint across Saudi Arabia and the wider GCC.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>DOO secures $1.7M in a funding round led by Merak Capital with participation from Plus VC. powered platform designed around Arabic dialects and local culture to deliver a personalized CX. Funding will accelerate product development, enhance CRM integrations, and support GCC expansion. DOO, an AI-powered customer experience platform, announced the closing of a $1.7 million [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":51329,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"post_subtitle":"","footnotes":""},"categories":[8850],"tags":[9694,5462],"class_list":["post-51328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-venture","tag-doo-en","tag-merak-capital"],"_links":{"self":[{"href":"https:\/\/entarabi.com\/en\/wp-json\/wp\/v2\/posts\/51328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/entarabi.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/entarabi.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/entarabi.com\/en\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/entarabi.com\/en\/wp-json\/wp\/v2\/comments?post=51328"}],"version-history":[{"count":0,"href":"https:\/\/entarabi.com\/en\/wp-json\/wp\/v2\/posts\/51328\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/entarabi.com\/en\/wp-json\/wp\/v2\/media\/51329"}],"wp:attachment":[{"href":"https:\/\/entarabi.com\/en\/wp-json\/wp\/v2\/media?parent=51328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/entarabi.com\/en\/wp-json\/wp\/v2\/categories?post=51328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/entarabi.com\/en\/wp-json\/wp\/v2\/tags?post=51328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}